WLExperts Locates Lost Treasured T-Shirts in Liquidation Shipments

t-shirts-treasured-tee-rescueWhen our warehouse crew was sorting through our latest shipment of expired and overstock online deals, they came across curious packages. The first package was a simple white envelope stuffed to capacity. It did not contain luxury jewelry, bamboo sheets, or bluetooth headphones, but the value of what was inside could not be measured with dollar signs.

Inside of the first package, and two others that we found, were T-shirts, some already worn, some with dates from over 10 years ago. Many documented races, concerts, family reunions, and other important tokens of participation and reminiscence. These were special shirts sent out with the confidence that they would be returned as memorable quilts, each cotton memory woven together with care.

Months passed, and then came the heartbreaking realization that the company responsible for turning the tees into quilts was never going to follow through with their agreement. It’s believed that some of the packages containing these significant shirts were never even opened by the receiving party, contrary to emailed guarantees that the back-ordered quilts were in queue to be completed and shipped out. Those responsible never even saw the pricelessness of clothing that represented magical vacations, exciting athletic events, first days of school, and past loved ones.

Many customers took advantage of promotional coupons the quilting company offered through popular online deal sites. When the company did not deliver (and all but disappeared completely), these deal sites did their best to refund customers their money and return their memories. However hundreds of shirts did not find their ways back to the original senders.

We don’t know exactly how these 3 packages of lost t-shirts found their way into our warehouse, mixed in with the usual inventory we receive from a third-party liquidation company. It could have been due to a change in address or even a misunderstanding on how important these envelopes and boxes were at a previous location. Regardless, our first move was to find the rightful owner of these shirts and make sure they got home.

It was incredible to find a Facebook group of over 500 people that was behind the cause to retrieve lost shirts, most of the members having waited for nearly a year after the quilting fiasco to get their shirts back. The dedication of people like Donna Tilson, one of the administrators of the Facebook group, has already made sure that a majority of the packages have been returned to their rightful owners. Even within a few days of us finding T-shirt packages in our own warehouse, according to the group another 7 packages were shipped back to their original senders, bringing peace of mind to many more families.

The fact that we can help close even just 3 more cases has brought everyone at our store a great amount of joy and hope! I could hear in the voice of Nadya, owner of the first package we found, how grateful and emotional she was just to know that her precious memories were making their ways back to her.

Our hope is that other liquidation stores and companies like ours will be on the lookout for these humble boxes full of T-shirts that someone across the country is missing terribly. In reality, it seemed pretty obvious that after finding these misplaced package, anyone would make an effort to send them back. It’s been surreal learning the depths of loss this quilting incident caused, and reading the hopelessness of those who fear they may never see their shirts again.

We had no idea that these 3 curious boxes were part of something much larger, and want to tell those still searching to stay hopeful for just a little longer now that a new avenue of possibilities has been opened. A big shout-out to our warehouse team for finding the value in these boxes and setting them aside for us to investigate. Also to our shipping department team who have been busy preparing our brand new e-commerce site in time for the holidays. For those with boxes heading their way, we’re sure this is a gift they’ll never forget!

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Here’s why we can’t wait for Spring at W&L Experts

Aside from hating the intermittent cold and missing the consistent warmth of spring, everyone at Wholesale & Liquidation Experts is excited for a new season of deals and deliciousness! Let me explain.

big-spring-clean-logoEveryone should be familiar with the concept of Spring Cleaning, and at the store we’ve already begun sprucing up to make our store even more organized and easy to navigate for customers. We’ve built new spaces to efficiently organize our retail, wholesale, and online departments, and our warehouse team’s been working hard to get great products on the sales floor quickly. What we’ve realized from this is that we have a LOT of products; some new from our weekly shipments, some that have sat on the shelves for a little too long! So with winter waning and spring just around the corner, we’re thinking it’s time to make more space for the new!

Can you say CLEARANCE?

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Let the Loyalty Rewards Begin: Last Minute Questions Answered!

As of last week we’ve started adding your dollars up into loyalty points! You can get a basic understanding for how Loyalty Points works and the Membership Levels by reading this post.

Almost 3000 of our customers are already signed up for our Loyalty Program, and 3 are already at the Bronze Level Membership! Bronze Level shoppers will now save an additional 2% off of each purchase until they reach the next level. That can soon be you!

Some questions have come up while discussing our new Loyalty Program with shoppers, and we’ve got the answers!

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Coming January 30: The Loyalty Program You’ve Been Waiting For

Get ready for a fun loyalty program with a simple, yet rewarding points system!

Get ready for a fun loyalty program with a simple, yet rewarding points & tier system!

There is no better time than the start the new year to add even more value to our customers’ shopping experience! We’ve been planning and testing new ideas to invite shoppers to stop by more often and to save more money (if you can believe that’s possible)! On January 30, we’ll be rekindling a new Loyalty Program that allows our regular customers to save every time they shop!

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Bye-Bye, 2014! Hello 2015!

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Click the photo to see our holiday hours.

What a great year we’ve had here at Wholesale & Liquidation Experts! Everyday we saw both regular and first-time customersshopping the sales floor, finding deals they couldn’t believe! We also had many memorable moments in 2014. Continue reading

5 products you need to keep your New Year’s Resolutions

True, you make promises to yourself every year, and by February you’re back to your old habits. While it’s not easy to keep 12 months of resolve to change, you definitely get kudos for making the effort! Before you decided to give up in 2015, stop by Wholesale & Liquidation Experts in the New Year and take a look at these items that might help. If nothing else, you’ll find a store to keep the most important resolution of all: save more money! Continue reading

Live Retail Auction on 12/7/2014

Thank you to everyone who attended the very first Live Retail Auction at Wholesale and Liquidation Experts! A HUGE thanks to auctioneer Tommy Brooks! If you missed this one, we’re sure to have another soon with an exciting way to save even more money!

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